Q＆A | head CONCIERGE『ヘッドコンシェルジュ』

Q&A

Making an Appointment

Can I contact head CONCIERGE by phone?: We’re very sorry, but we do not have a telephone.
We’d appreciate it if you contact us through our official LINE account
【LINE account: ヘッドコンシェルジュ】
How can we book appointments for 2 people for the same time slot?: Please check our vacancy from our appointment form.
*◎ or 〇 : available for 2 people
* △ : available only for 1 person
*Please fill in 2 forms when making appointments for 2 people.
*Please do not refer to the HOT PEPPER Beauty when checking the vacany since all time slots are indicated △ on HOT PEPPER.
If you have any questions, please contact us through the official LINE account.
【LINE account: ヘッドコンシェルジュ】
Can we ask for a specific concierge (staff) for treatment?: We’re sorry, but basically we do not receive specific requests for the staff.
Our concierge are all expertise with the same level of technical skills, so please rest assured for the best treatment from any of us!
What is the cancellation policy?: There will be a fee for a cancellation or change on the day of treatment.
We ask for a 50% cancellation charge or a purchase of head spa gift certificate on your next visit.
If you arrive significantly late, we may be unable to serve you. Please note that a cancellation fee will still be charged in such cases.

Payments

How should I pay?: We only accept credit cards, electronic currency and transportation IC cards such as SUICA.
Can we pay in advance?: Payment for our head spa treatments can be done in advance in the case of personal gifts.
Please let us know beforehand by our official LINE account.
【LINE account: ヘッドコンシェルジュ】

Shopping

How can we purchase gift certificates?: Gift certificates can be purchased at our on-line store or at our salons.
If you would like to purchase at our salons, please let us know the date of purchase and the number of certificates beforehand by our official LINE account.
【LINE account: ヘッドコンシェルジュ】
How can we purchase the products?: Products can be purchased at our on-line store or at our salons.
For customers planning to purchase at the salon, please let us know beforehand the product and the purchasing date by our official LINE account..
【LINE account: ヘッドコンシェルジュ】

Upon Your Visit

Can I receive the treatment when I’m pregnant?: We rely on the judgement of our customers.
However, currently we do have many customers who are pregnant.
If there are any questions you would like to ask, please contact us by our official LINE account.
【LINE account: ヘッドコンシェルジュ】
Can men come to the salon for treatment alone (without a woman’s escort)?: Yes, we have many gentlemen as customers.
Please don’t hesitate to make appointments.
Can I receive the treatment with styling cream on my hair?: Yes, all our treatments include massage shampoo.
Can I receive the treatment with make up on?: Yes, none of our treatments need to have your make up off.
Can I receive the treatment with hair extention?: We basically do not give treatments to customers with hair extentions.
It is because we will not be able to give thorough treatment, and there is also the possibility of the hair extention falling off.
However, if the customer agrees to these possibilities, we can always offer you the service.
Please make sure to confirm with us by our official LINE acount before making your bookings.
【LINE account: ヘッドコンシェルジュ】
I just dyed my hair, but can I receive the treatment?: The coloring is apt to fade if it was dyed just recently.
We recommend you give 1 week after dying your hair before the treatment.
I have sensitive skin, but can I receive the treatment?: Yes, you can.
Please let our concierge know before your treatment.
We will use products that are less likely to cause allergies.
Please be aware that we may not be able to give any head spa treatments depending on the condition of your skin.
Can I receive the treatment with my contact lenses on?: Yes, basically it’s fine.
If you are not comfortable to close your eyes with your contact lenses on, contact lense cases are available.
Please feel free to ask our concierge.
What’s the after-treatment service?: We ask our customers to blow dry their hair on their own.
The following items are available for your use: dryer, straightening iron, and styling cream.
If you would like to have the concierge blow dry for you, please choose the option from the menu.
Do you have a parking lot?: We’re sorry, but we do not have a parking lot.
Please use the pay parking lot near each salon.