Privacy Policy

head CONCIERGE Co., Ltd. (hereinafter referred to as “the Company”) recognizes the importance of personal information protection and complies with the Act on the Protection of Personal Information (hereinafter referred to as “the Personal Information Protection Act”). In addition, the Company strives to provide appropriate handling and protection in accordance with the following Privacy Policy (hereinafter referred to as “this Privacy Policy”).

1. Company Name, Address, Representative: head CONCIERGE Co., Ltd.
SANWA GINZA Bldg. 4th floor, 6-4-9 Ginza, Chuo-ku, Tokyo 104-0061
Representative Kohei Takimura

2. Definition of Personal Information: Personal information as mentioned in this Privacy Policy is defined as in Article 2.1 of Personal Information Protection Act, which is the information on living individuals including name, date/year of birth, and other descriptions that identify specific individuals. (It includes information that can be easily referred to with other information and that can identify the specific individual.) Personal information is also defined as information with personal identification codes.

3. Purpose of the Usage of Personal Information: The Company will use the personal information as follows:
(personal information on customers)
1) To provide customers with the Company’s services and to facilitate the customers’ usage of the Company’s services
2) To provide customers with information on the Company’s services and to respond to inquiries from customers
3) To provide information on the Company’s products and services
4) To react to actions taken that would violate the Company’s regulations and policies (hereinafter referred to as “regulations, etc.”) on the services
5) To notify any changes of the Company’s regulations, etc. regarding the Company’s services
6) To improve the Company’s services and to develop new services
7) To create statistical data related to the Company’s services processed so that it cannot identify specific individuals
8) To autodisplay information when logging in/out from the website operated by the Company (hereinafter referred to as “the Company’s website”)
9) To provide various after-sales services to the customers
10) For other purposes related to the above
(personal information on suppliers)
1) To facilitate necessary business contacts, execution of agreements and business negotiations
2) To manage information on our suppliers
(personal information on the applicants to our recruiting activities)
1) To contact and provide information to the applicants on recruiting
2) For any other necessary usage related to recruiting
(personal information on our employees)
1) To make business communications
2) To pay compensations (salary, bonus, benefits, etc.), to implement human resources and personnel managements, and to provide welfare programs
3) To manage healthcare of employees

4. Altering the Purpose of the Usage of Personal Information: The Company may alter the purpose of the usage of the personal information within the limit of reasonably acknowledged as related. In such cases, customers will be notified or the alteration will be publicized.

5. Restriction on the Usage of Personal Information: Unless otherwise allowed by the Personal Information Protection Act or other legal laws, the Company will not use the personal information beyond the necessary scope of achieving the purpose without the consent of the customer.

6. Appropriate Acquisition of Personal Information: The Company will acquire personal information appropriately, and will not obtain any information through false or unlawful means.

7. Third Party Disclosure: Unless disclosure is permitted by the Personal Information Protection Act and other laws, the Company will not disclose any personal information to a third party without the prior consent of the customer. The following cases are not relevant to the third party disclosure as defined above:
1) When it is necessary to protect human life, body or property, and it is difficult to get the consent of the customer
2) When it is especially necessary to promote public health or child’s sound and healthy growth, and it is difficult to gain the consent of the customer
3) When it is necessary to cooperate with the government agency, local authority or a body appointed by them in conducting duties set by the law, and obtaining the consent of the customer may hinder its execution
4) When the information is processed such that the individual cannnot be specified as in the case of survey data
5) When the Company provides personal information to a third party to handle all or portion of the personal information within the scope of the necessity to achieve the purpose of use by the Company
6) When the personal information is provided to a third party on corporate merge and other reasons to continue business operations
7) When the personal information is jointly used based within the scope of the Personal Information Protection Act

8. Requests for the Disclosure, etc. of Personal Information: The Company will respond promptly to requests for inquiries, corrections, discontinue of usage, deletions or disclosures of any personal information to a third party (hereinafter referred to as “disclosure, etc.”) after confirming the identity of the person in question through prescribed procedures. Please contact the Company through the form below in #9 if there are requests to excecise this rights or if there are any questions on this Privacy Policy.

9. Inquiries: If you have any inquiries about the disclosure, etc. or any questions or any accusations or comments on the Company’s handling of your personal information, please contact the Company using the following form: https://headconcierge.jp/contact/

10. Continuous Improvements: The Company will appropriately review the handling of the personal information and endeavor for continuous improvements. The Company may update this Privacy Policy when necessary. The Company willl publicize the change and the date of execution on the Company’s website and by other appropriate means or notify our customers.